![]() This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team. ![]() Passion for providing excellent experiences to our guests is critical. ** *About You* We are looking for a highly self–motivated leader with proven success managing operational teams. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate.Manages up to 5-6 direct reports up to 70 indirect reports.Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.Recommends short and long term changes through feedback, daily reports and proposals.Ensure Heath, Safety & Security standards are maintained in all areas of ride operations: daily operations, operator training, incident management, and inspections.Monitors standards of service and guest response to overall product, through observations and guest comments.Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.Demonstrates strong service and sales approach leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.Ensure that the attraction is presented and maintained to Merlin Entertainments PLC standards in all areas at all times.Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. We are now looking for an experienced Operations Manager to join our Management Team. All rights reserved.Operations Manager LEGOLAND Discovery Center San Jose, 870 Great Mall, Suite F-1 Milpitas, California, 95035 United States ** ** About The Role Manage a team of fun, driven, enthusiastic, magical, and memorable experience makers. ![]() LEGOLAND CALIFORNIA RESORT AND SEA LIFE ARE A PART OF THE MERLIN ENTERTAINMENTS GROUP. LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. Prices, times and schedules subject to change without notice. ![]() There are eight other LEGOLAND Parks in the world – LEGOLAND Billund in Denmark, LEGOLAND Windsor outside of London, LEGOLAND Florida and LEGOLAND New York in the U.S., LEGOLAND Deutschland in Germany, LEGOLAND Malaysia, LEGOLAND Dubai, LEGOLAND Japan, and LEGOLAND Korea. Add nightly children's entertainment, interactive LEGO features throughout and early access to LEGOLAND Park for Hotel guests and it's the LEGO experience you've always dreamed of! Book your San Diego vacation now. The LEGOLAND Castle Hotel features Knights & Dragons, Wizard and Princess themed rooms. These LEGO themed hotels feature 500 rooms based on the popular LEGO lines: Pirate, Kingdom, Adventure and LEGO Friends. And if you've ever dreamed of spending the night at LEGOLAND, LEGOLAND Hotel and LEGOLAND Castle Hotel at the Resort are open and less than 2 miles from the nearest beach. The Resort is also home to SEA LIFE® Aquarium and the world's first LEGOLAND® Water Park. With more than 60 rides, shows and attractions, it's an interactive, hands-on theme park experience for families with children 2 - 12. Come play your part at LEGOLAND® California Resort, located just 30 minutes north of San Diego and one hour south of Anaheim. ![]()
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